User Agreement
Last updated: 12 April 2026
1. General Provisions
1.1. This User Agreement (hereinafter, the Agreement) defines the terms of use of the website located on the Internet at: https://plastic-surgeon-grigoriak.ru (hereinafter, the Site) and governs the relationship between the Owner of the Site and any person using the Site.
1.2. The owner of the Site and the holder of rights to its structure, design, texts, photographs, video materials, graphic elements, and other materials, unless otherwise expressly stated on the relevant page of the Site, is Nikolai Mikhailovich Grigoriak (hereinafter, the Owner).
1.3. Use of the Site means that the User has read this Agreement, understood its terms, and accepts them in full, without any reservations, limitations, or exclusions.
1.4. If the User does not agree with the terms of this Agreement in full or in part, the User must immediately stop using the Site.
1.5. The Site is informational in nature and is intended to familiarize Users with the professional activity of plastic surgeon Nikolai Mikhailovich Grigoriak, his approach to work, areas of practice, examples of results, publications, authored materials, as well as to book a consultation and obtain additional information.
1.6. The information posted on the Site does not constitute a medical opinion, diagnosis, prescription, individualized medical recommendation, guarantee of the result of a surgery or any other medical service, and does not replace an in-person consultation with a doctor.
1.7. Consultations and surgical procedures are carried out by the doctor in medical organizations in which he conducts his professional practice. The specific place where the service is provided, its cost, and other organizational terms are communicated to the Patient at the time of booking. Other mandatory information is provided to the Patient in accordance with the laws of the Russian Federation and the documents of the relevant medical organization.
1.8. Unless otherwise expressly stated on the Site, the materials, prices, descriptions of services, booking terms, promotions, and other offers posted on the Site are for informational purposes only and do not constitute a public offer within the meaning of Article 437 of the Civil Code of the Russian Federation.
1.9. The Owner may amend, supplement, and update this Agreement at any time without prior notice to the User. The new version of the Agreement becomes effective from the moment it is posted on the Site, unless a different effective date is provided in the new version.
1.10. The User bears personal responsibility for checking this Agreement for any changes.
2. Terms and Definitions
For the purposes of this Agreement, the following terms shall have the meanings set out below.
2.1. Site — a set of computer programs, databases, text, graphic, photographic, audiovisual, and other materials posted on the Internet at: https://plastic-surgeon-grigoriak.ru.
2.2. User — any individual who visits the Site, views its pages, uses its functionality, submits requests, subscribes to updates, or otherwise uses the Site.
2.3. Owner — Nikolai Mikhailovich Grigoriak, who holds the rights to the Site and the Site Materials, unless otherwise expressly stated.
2.4. Site Administration — ViVi Med Limited Liability Company, acting under an agreement with the Owner of the Site and carrying out support, content management, technical maintenance of the Site, processing of inquiries, coordination of bookings, moderation of materials, and other actions related to the functioning of the Site.
2.5. Personal Data Operator — ViVi Med Limited Liability Company
Primary State Registration Number (OGRN): 1257700578079
Taxpayer Identification Number (INN): 9729413563
Registered address: Premises 185, 12 Solntsevsky Prospekt, Solntsevo Municipal District, Moscow, 119620, Russian Federation
E-mail: ceo@vivimed.net
Phone: +7 936 222-22-71
2.6. Site Content — protected intellectual property results, including texts, articles, descriptions of procedures and operations, images, photographs, video materials, graphic elements, logos, brand identifiers, user and visual interfaces, design, the selection, structure and arrangement of materials, and other intellectual property objects posted on the Site.
2.7. Information — any data, messages, explanations, publications, articles, descriptions, reference materials, text, graphic, photo, audio and video materials posted on the Site or transmitted through its functionality.
2.8. Site Materials — the Site Content, Information, and other objects posted on the Site, including articles, publications, reviews, photographs, video materials, images, diagrams, memos, and other files.
2.9. Patient — an individual who seeks a consultation, booking, discussion of a possible medical intervention, preparation for surgery, organization of a consultation or surgery, or receives relevant information in connection with the possible provision of a medical service.
2.10. Request — a User’s inquiry submitted through Site forms, by e-mail, by phone, or otherwise through the functionality of the Site.
2.11. Review — any message from a User or Patient about their personal experience with the doctor, consultation, surgery, or support, as well as any text, photo, audio, or video materials sent to the Site Administration.
2.12. Doctor’s Manager — an authorized person who provides organizational communication with the User or Patient, including coordinating the date of a consultation or surgery, sending payment instructions, clarifying organizational details, and supporting the booking process.
2.13. Privacy Policy — a document posted on the Site that defines the procedure for processing the personal data of Users and Patients.
3. Subject Matter of the Agreement
3.1. Under this Agreement, the User is granted the right to use the Site and its functionality free of charge within the scope and by the means provided for herein.
3.2. When using the Site, the User may:
3.2.1. view the Site Materials;
3.2.2. ознакомиться? -> get acquainted with information about the doctor’s professional activity, his works, publications, results, approaches, and areas of practice;
3.2.3. submit requests to book a consultation, clarify pricing, and organizational and other terms;
3.2.4. subscribe to updates from the gallery, blog, news, publications, and other informational messages, if such functionality is available on the Site;
3.2.5. use other services and features provided by the Site interface.
3.3. In matters relating to personal data processing, cookies, subscriptions, and the collection and processing of contact data, the provisions of the Privacy Policy shall also apply.
4. Legal Status of the Information Posted on the Site
4.1. All Site Materials are provided solely for informational, ознакомительных and reference purposes.
4.2. The Site Materials, including descriptions of operations, methods, treatment stages, anatomical features, surgical approaches, methods of implant placement, pocket types, access techniques, postoperative management features, possible results, and other professional matters, are prepared on the basis of the professional training, clinical experience, and practice of Dr. Nikolai Mikhailovich Grigoriak and reflect the professional approach applied by him to the relevant issues.
4.3. The materials posted on the Site do not constitute an exhaustive description of all approaches, classifications, techniques, diagnostic methods, treatment methods, surgical procedures, and rehabilitation practices existing in medical literature, scientific publications, and clinical practice. Other terms, classifications, approaches, and methods may be used in the professional field.
4.4. The information posted on the Site is intended for general familiarization of Users and Patients with the doctor’s professional activity, the approaches he applies, and general information on the relevant issues, and must not be regarded as an individualized medical recommendation, a final guide to the choice of treatment method, or a basis for independently deciding on a course of treatment without an in-person consultation.
4.5. Any independent interpretation of the Site Materials, their use outside the context of an in-person consultation, as well as decisions regarding the possibility, scope, method, or necessity of medical intervention without personal consultation with a doctor, are undertaken by the User and the Patient at their own risk.
4.6. The Site Materials, including photographs, images, before-and-after examples, reviews, and other publications, are illustrative, since the result of a surgery or other intervention in each case depends on individual anatomical features, baseline characteristics, health condition, scope of intervention, compliance with recommendations, and other clinically significant circumstances, and therefore cannot be regarded as a promise, guarantee, or obligation to achieve a similar result.
4.7. The decision on whether a surgery or other intervention may be performed, as well as the choice of method, scope, access, performance technique, preparation plan, and postoperative management, is made solely on the basis of an in-person consultation, medical examination, analysis of complaints, medical history, examinations, and other clinically significant data.
4.8. The Site may contain photographs, video materials, and other images related to surgeries and other medical interventions, including images of nude body parts, as well as before-and-after materials. Such materials are posted solely for informational, professional, and illustrative purposes in order to objectively demonstrate the initial condition, anatomical features, and the results achieved.
4.9. The posting of such materials is not intended for erotic, entertainment, or any other non-medical purpose. In certain cases, publication of images without concealing anatomical areas is necessary for an accurate visual assessment of shape, position, symmetry, contours, scars, the areola complex, and other clinically significant details of the surgical result.
4.10. The Site and certain sections thereof may contain information and images not intended for persons under the age of 18. By using the Site, the User confirms that they are at least 18 years old; otherwise, they must stop using the Site.
4.11. The User understands and agrees that the viewing of such materials is undertaken voluntarily and at the User’s own initiative.
5. Use of the Site
5.1. The User undertakes to use the Site in good faith, reasonably, and solely for lawful purposes.
5.2. The User is prohibited from:
5.2.1. using the Site in violation of the laws of the Russian Federation;
5.2.2. taking actions aimed at disrupting the normal operation of the Site, its technical infrastructure, source code, database, forms, or other services;
5.2.3. using bots, parsers, scripts, automated data collection systems, or other technical means to extract, copy, index, monitor, or otherwise make unauthorized use of the Site Materials;
5.2.4. publishing through forms or other Site tools any false, unlawful, offensive, discrediting, advertising, malicious, or otherwise unacceptable information;
5.2.5. using the Site and its materials for purposes contrary to their intended use or for unfair competition;
5.2.6. copying, saving, downloading, reproducing, distributing, publishing, forwarding, transferring to third parties, posting on other websites, social networks, messengers, advertising materials, databases, or other sources any photographs, video materials, images, before-and-after materials, or other materials from the Site gallery without the prior written permission of the Owner;
5.2.7. using images of patients posted on the Site, including images of nude body parts, before-and-after photo and video materials, for any purpose other than personal ознакомление with the information on the Site, or otherwise violating the limits of the consent provided by the patients for the use of such materials;
5.2.8. deleting, concealing, altering, cropping, retouching, using without attribution, or otherwise distorting any materials posted on the Site, including photo, video, and graphic materials.
5.3. The User must provide accurate, up-to-date, and personally owned information when filling out any forms on the Site.
5.4. The Owner may, at any time and without prior notice, restrict or terminate the User’s access to the Site or certain sections thereof if the User violates this Agreement, applicable law, or where there is a threat to the security of the Site.
5.5. The User understands and agrees that the materials in the Site gallery, including photographs, video materials, and images of patients, are posted within the scope of the consents granted and solely for informational, professional, and illustrative purposes. Any use of such materials by third parties outside the Site without proper authorization from the rights holder and without a corresponding legal basis is prohibited.
6. Intellectual Property
6.1. All rights to the Site, its structure, design, texts, articles, publications, photographs, Gallery materials, video materials, descriptions of operations, graphic elements, the selection and arrangement of materials, brand identifiers, and other intellectual property objects belong to the Owner or are used by the Owner on a lawful basis.
6.2. The User is not granted any right to use the Site Materials beyond ordinary familiarization with them through the Site interface.
6.3. Without the prior written consent of the Owner, the following are prohibited unless expressly permitted by the laws of the Russian Federation:
6.3.1. copying, reproducing, processing, adapting, translating, distributing, publicly displaying, making available to the public, posting on other websites, social networks, messengers, advertising materials, catalogues, printed or other publications;
6.3.2. using photographs, video materials, descriptions of work, articles, logos, brand identifiers, graphic elements, and other Site Materials;
6.3.3. commercial use of the Site Materials in whole or in part.
6.4. Quotation of individual text materials is permitted only to the extent allowed by the laws of the Russian Federation, provided that the meaning of the quotation is preserved and an active link to the Site is given as the source, unless otherwise agreed with the Owner.
7. Inquiries, Booking a Consultation, and Subscription to Updates
7.1. Submission of a Request by the User through the Site means the User’s intention to obtain information, book a consultation, discuss a possible intervention, or use other available Site functionality.
7.2. Submission of a Request through the Site by itself:
7.2.1. does not mean that a contract for medical services has been concluded;
7.2.2. does not mean that a diagnosis has been made;
7.2.3. does not mean that the possibility of performing a surgery or other intervention has been confirmed;
7.2.4. does not mean that the date of a consultation or surgery has been automatically booked;
7.2.5. does not mean that an unconditional obligation to provide services has arisen.
7.3. The date and time of the consultation, discussion of the intervention, place of appointment, need for examinations, scope of services, and other details shall be deemed agreed only after confirmation by the Doctor’s Manager or another authorized person and, in the cases provided for in this Agreement, after payment has also been made in accordance with Section 8 of this Agreement.
7.4. For communication with the User and the Patient, the contact data provided by them in the Site form, as well as the contact data independently communicated by them when contacting by phone, e-mail, messenger, or otherwise, including the phone number from which the call to the Doctor’s Manager was made, may be used. Such communication may be carried out by the Site Administration and the Doctor’s Manager within the purposes and on the terms provided for by this Agreement and the Privacy Policy.
7.5. The gallery, blog, and other sections of the Site may include the option to subscribe to updates, news, publications, articles, photographs, and other materials. To subscribe, the User enters their e-mail address in the relevant form on the Site.
7.6. Subscription to news, publications, and other messages is carried out solely on the basis of a separate action by the User clearly confirming their wish to receive such messages.
7.7. The User may unsubscribe at any time by clicking the unsubscribe link if it is contained in the message, by replying to the relevant e-mail with a request to stop the mailing, or by any other method indicated on the Site. From the moment such notification is received, the sending of the relevant messages to the User shall cease within a reasonable period.
8. Cost of Services, Booking a Consultation, and Organizational Support for Preparation for Surgical Intervention
8.1. Information on the cost of consultations, surgeries, other services, and related expenses posted on the Site is solely informational, preliminary, and introductory in nature.
8.2. The list and cost of medical services are determined with due regard to the clinical situation, the proposed treatment plan, the scope of surgery, the complexity of the case, the duration of the intervention, the need for additional manipulations, examinations, consumables, anesthesiology support, and other significant circumstances.
8.3. The final cost of the surgery and other medical services is determined individually after the consultation. After the consultation, the Patient is provided with information on the exact cost of the planned medical services. The agreed cost remains valid for 3 (three) months, unless a different term is agreed separately.
8.4. The cost posted on the Site is not final and does not guarantee that the service will be provided at the stated price without a prior consultation and agreement.
8.5. If it becomes necessary to adjust the agreed scope and/or stages of treatment, resulting in a change in the cost and/or timing of the services due to changes in the scope of services, the cost may be adjusted upward or downward.
8.6. The Site Administration may amend the price list posted on the Site without prior notice to the User. The applicable price is determined at the time of the consultation and subsequent agreement of the terms.
8.7. The consultation price of RUB 5,000 (five thousand) indicated on the Site means the payment amount for organizing and reserving the consultation time, including processing the inquiry, agreeing on the time, organizing communication, and supporting the booking.
8.8. The payment specified in Clause 8.7 of this Agreement shall be made to the settlement account of ViVi Med LLC in accordance with the instructions sent by the Doctor’s Manager. The consultation booking shall be deemed confirmed once the payment has been received.
8.9. For the purposes of this Agreement, the payment specified in Clause 8.7 relates to organizational actions connected with booking the consultation and reserving the consultation time. Professional communication with the doctor during the agreed consultation time is not charged separately by ViVi Med LLC.
8.10. From the moment the booking is confirmed, the organizational service specified in Clause 8.7 of this Agreement shall be deemed rendered. If the Patient cancels the consultation after the booking has been confirmed, or fails to attend the consultation without prior notice, the amount paid shall be non-refundable. By decision of the Doctor’s Manager, the consultation date may be rescheduled once without additional payment.
8.11. After the date of the surgical intervention has been agreed, the Doctor’s Manager shall send the Patient payment instructions. Within 5 (five) calendar days after the surgery date has been agreed, the Patient shall pay RUB 100,000 (one hundred thousand) to the settlement account of ViVi Med LLC for organizational support of preparation for the surgical intervention and reservation of the surgery date.
8.12. The payment specified in Clause 8.11 of this Agreement is made for the purpose of organizational support of preparation for the surgical intervention, including coordination of the booking, support of communication with the Patient, organization of preparation, reservation of the surgery date, and other related organizational actions. This payment is not payment for a medical service and is not included in the cost of the surgery, unless otherwise expressly agreed by the parties separately.
8.13. Failure to make the payment specified in Clause 8.11 of this Agreement within the prescribed time may be regarded as non-confirmation of the Patient’s intention to undergo surgery and shall result in cancellation of the provisional reservation of the surgery date.
8.14. In the event of a one-time postponement of the surgery, repeat payment of the amount specified in Clause 8.11 of this Agreement shall not be required, unless otherwise обусловлено by a change in the scope of the intervention, organizational conditions, or other objective circumstances.
8.15. If the surgery is cancelled at the Patient’s initiative or for reasons attributable to the Patient, the payment specified in Clause 8.11 of this Agreement shall be refunded less the actual expenses incurred by ViVi Med LLC in connection with the organizational support of preparation for the surgical intervention, reservation of the date, schedule planning, organization of communication, and other organizational actions, unless otherwise agreed separately by the parties and provided this does not contradict the laws of the Russian Federation.
8.16. Specific terms of booking, payment, confirmation, rescheduling, cancellation, withholding, and refund of monies may be communicated additionally to the Patient during booking, consultation, and preparation for surgery and shall be binding on the Patient upon acceptance.
8.17. The User and the Patient understand that the rules for booking a consultation and reserving a surgery date are обусловлены by the need to plan the doctor’s schedule, coordinate organizational processes, reserve time, personnel, premises, equipment, consumables, and other organizational resources.
8.18. For consultations and surgical interventions planned outside the Russian Federation, the booking, payment, and other organizational terms shall be determined separately and communicated to the Patient individually.
9. Information on the Doctor’s Professional Activity and the Procedure for Providing Medical Services
9.1. The Site contains information about the professional activity of plastic surgeon Nikolai Mikhailovich Grigoriak, his specialization, experience, approach to work, list of directions, examples of results, publications, and other related information.
9.2. The posting on the Site of information on consultations, surgeries, interventions, prices, results, and other matters related to medical services does not mean that the Site is the provider of medical services or a party to the contract for the provision of medical services, unless otherwise expressly stated in the relevant documents.
9.3. The specific medical service is provided by the relevant medical organization in which the doctor carries out his professional activity at the time such service is rendered.
9.4. Up-to-date information on the doctor’s professional education, qualifications, accreditation, participation in conferences, and other professional information is posted on the Site. Information about the specific medical organization, the place where the service is rendered, and other mandatory information related to the relevant medical service shall be provided to the Patient in the prescribed manner.
9.5. All issues relating to medical indications, contraindications, risks, the surgical plan, the scope of intervention, rehabilitation, prognosis, and other clinical aspects must be discussed during the consultation and not by independently interpreting publications posted on the Site.
10. Reviews, Photos, Videos, and Before-and-After Materials
10.1. The User, Patient, or any other person may voluntarily send reviews, messages, photographs, videos, audio recordings, and other materials to the Site Administration, including through Site forms, by e-mail, in messengers, by incoming messages, and by other means of communication.
10.2. The mere act of sending a review, message, photo, audio, or video material does not constitute automatic consent to its publication on the Site, in social networks, in advertising, or in other informational materials.
10.3. Publication of reviews, photo, audio, and video materials, before-and-after materials, and other materials relating to a specific person and enabling such person to be identified directly or indirectly is carried out subject to the relevant consent of that person and within the scope, by the methods, on the terms, and for the purposes provided for in such consent.
10.4. In the case of publication of text reviews received in correspondence, the Site Administration may use an anonymized version of such review without indicating the phone number or other identifying details, provided that this does not contradict the scope of the consent granted and does not allow the person who left the review to be identified directly or indirectly.
10.5. The User, Patient, or other person sending a review or other materials warrants that they have the right to send, provide, and use such materials within the relevant scope and that such materials do not violate the rights or legitimate interests of third parties.
10.6. The Site Administration may moderate reviews and other materials, refuse publication, remove previously published materials, reduce their volume, correct obvious spelling, punctuation, and stylistic defects, and carry out technical and editorial editing of audio and video materials, including removing pauses, repetitions, slips of the tongue, background noise, and other insignificant fragments, provided that such editing does not distort the meaning of the review, its content, or the overall impression of it.
10.7. The Site Administration may refuse to publish or may remove materials if their content is false, unlawful, offensive, violates the rights of third parties, violates the terms of the consent provided, or does not correspond to the purposes and format of the Site.
11. Personal Data and Confidentiality
11.1. The processing of personal data of Users and Patients provided through Site forms, when contacting by phone, e-mail, in messengers, and when using the Site shall be carried out by the Personal Data Operator — ViVi Med LLC — in accordance with the Privacy Policy posted on the Site.
11.2. Personal data processed in connection with the use of the Site and the organization of consultation bookings, subscriptions to updates, organization of consultations, organizational support for preparation for surgical intervention, and other related actions may include, in particular, surname, first name, patronymic, phone number, e-mail address, information communicated by the User or Patient when contacting, and other data provided for in the Privacy Policy.
11.3. Use of certain Site functions, submission of Requests, communication by phone, e-mail, or messenger, as well as transfer of contact and other data for organizing a consultation booking, subscription, payment for organizational services, or resolution of other related issues, shall be carried out subject to the Privacy Policy and, where necessary, on the basis of the relevant consent of the personal data subject.
11.4. The Privacy Policy defines the purposes, scope, methods, time periods, and other conditions of personal data processing, as well as the procedure for exercising the rights of the personal data subject.
11.5. All issues related to the processing of personal data, granting consent, withdrawal of previously granted consent, clarification, blocking, deletion, or destruction of personal data shall be handled by the Personal Data Operator in accordance with the Privacy Policy and the laws of the Russian Federation.
12. Cookies, Yandex Metrica, and reCAPTCHA
12.1. The Site may use cookies and other technical tools necessary for the proper functioning of the Site, improving user convenience, analyzing traffic, ensuring security, and protecting against automated requests.
12.2. Cookies are small fragments of data that may be stored on the User’s device and used to recognize the browser, save user preferences, ensure the operation of certain Site functions, and serve analytical and technical purposes.
12.3. When using the Site, web analytics services, including Yandex Metrica, may be used to analyze Site traffic, User behavior on the Site’s pages, improve the Site’s content, and enhance user convenience.
12.4. Yandex Metrica may use cookies and other technical tools to collect anonymized information about visits to the Site, including information about the User’s actions on the Site’s pages, the device used, the browser, and other technical parameters.
12.5. To protect forms on the Site from spam, automated requests, and other abuse, technological solutions, including reCAPTCHA, may be used. If reCAPTCHA is used on the Site, it shall be applied in accordance with the terms of the relevant rights holder of that service.
12.6. The User may independently change browser settings regarding the use of cookies, as well as restrict or disable them. In doing so, the User understands that disabling cookies or other technical tools may affect the proper functioning of certain Site features.
12.7. More detailed terms relating to the use of cookies, analytics services, and other technical tools are set out in the Privacy Policy posted on the Site.
13. Limitation of Liability
13.1. The Site operates in the volume, with the structure of sections, and with the technical capabilities available at the time of its use by the User.
13.2. The Owner and the Site Administration take reasonable measures to maintain the operability of the Site and the relevance and correctness of the information posted on it; however, they do not guarantee that the Site will function continuously, without errors, delays, technical failures, or temporary unavailability.
13.3. The Owner and the Site Administration shall not be liable for:
13.3.1. inability to use the Site for reasons beyond the control of the Owner or the Site Administration, including the absence of necessary technical means, Internet access, appropriate software, or communication services on the part of the User;
13.3.2. temporary unavailability of the Site, its individual pages, sections, forms, services, or functions;
13.3.3. any decisions made by the User or the Patient on the basis of their independent interpretation of the Site Materials without an in-person consultation;
13.3.4. the consequences of the User’s or Patient’s independent choice of treatment method, intervention method, surgical technique, refusal of an in-person consultation, or other decisions based solely on the Site Materials;
13.3.5. the content of third-party websites, services, and resources linked to on the Site, as well as the consequences of using the materials contained therein;
13.3.6. the actions of third parties, including telecom operators, hosting providers, payment services, analytics services, integration solutions, and other external systems.
13.4. The information posted on the Site is intended solely to familiarize Users with the doctor’s professional activity and possible medical procedures and services, and does not constitute guidance for making medical decisions, treatment recommendations, or prescriptions for medications or medical equipment.
13.5. By using the Site Materials, the User and the Patient understand and accept that self-treatment, refusal to seek in-person medical assistance, and other actions based on incorrect interpretation or use of the information posted on the Site are undertaken at their own risk.
13.6. The Site Administration may, without prior notice, restrict or terminate access to the Site or certain sections thereof in the event of technical necessity, termination of the Site’s operation, violation by the User of the terms of this Agreement, or where there is a threat to the security of the Site.
13.7. Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under the laws of the Russian Federation.
14. Inquiries, Claims, and Dispute Resolution
14.1. The User and the Patient may send inquiries, messages, and claims to the Site Administration related to the use of the Site, booking of consultations, payment for organizational services, publication of materials, use of images, reviews, photo, audio and video materials, as well as alleged improper provision of services and other matters relating to the operation of the Site and the organization of interaction with the Patient.
14.2. Inquiries and claims shall be sent to the following e-mail address: support@grigoriak.com.
14.3. It is recommended that an inquiry or claim include the claimant’s full name, contact details for communication, the substance of the inquiry or claim, and, where available, documents and other materials supporting the circumstances described.
14.4. The Site Administration may decline to consider anonymous inquiries, inquiries that do not allow the claimant to be identified or the subject of the inquiry to be established, as well as inquiries containing insults, threats, obscene language, or matters unrelated to the operation of the Site.
14.5. If an inquiry concerns the quality of a medical service provided, such inquiry shall be considered taking into account the medical organization in which the relevant service was actually rendered; where necessary, the Patient may be advised to contact the relevant medical organization, or such inquiry may be considered with the involvement of that organization.
14.6. The parties shall seek to resolve all disagreements and disputes related to the use of the Site and this Agreement through negotiations and exchange of written communications.
14.7. Before applying to a court, the interested party may send a written claim to the following e-mail address: support@grigoriak.com.
14.8. A response to an inquiry, claim, or request shall be sent within a reasonable period, but no later than 30 (thirty) calendar days from the date of receipt, unless a different period is established by the laws of the Russian Federation, the nature of the inquiry, or follows from the substance of the relevant request.
14.9. In the event of claims relating to an alleged infringement of intellectual property rights, image rights, rights to reviews, photo, audio and video materials, or other third-party rights, the Site Administration may request additional information and documents from the claimant confirming the validity of such claims and, where necessary, may temporarily restrict access to the relevant material for the duration of the review.
14.10. If a dispute cannot be resolved out of court, it shall be resolved in accordance with the laws of the Russian Federation.
15. Final Provisions
15.1. This Agreement shall be governed by and interpreted in accordance with the laws of the Russian Federation.
15.2. This Agreement is a contract of adhesion. Use of the Site, its services, forms, and Site Materials constitutes the User’s accession to the terms of this Agreement.
15.3. If any provision of this Agreement is recognized as invalid, unlawful, or unenforceable, this shall not affect the validity of the remaining provisions of the Agreement.
15.4. Failure by the Site Administration to act in the event of a User’s violation of this Agreement shall not deprive it of the right to take appropriate action later.
15.5. The Site Administration may change the design of the Site, its content, the composition of its sections, and may change, supplement, or remove the functions, software solutions, scripts, materials, and other elements used on the Site and related to its operation.
15.6. The Site Administration may amend the terms of this Agreement unilaterally at any time. The new version shall enter into force from the moment it is posted on the Site, unless a different effective date is specified in the new version of the Agreement.
15.7. If the User does not agree with the amendments made, the User must stop using the Site.
15.8. The current version of this Agreement is posted on the Site in open access and remains in force until replaced by a new version.
16. Contact Information
Contacts regarding the use of the Site:
E-mail: support@grigoriak.com
Personal Data Operator:
ViVi Med LLC
OGRN: 1257700578079
INN: 9729413563
Registered address: Premises 185, 12 Solntsevsky Prospekt, внут. тер. г. муниципальный округ Солнцево, Moscow, 119620, Russian Federation
E-mail: ceo@vivimed.net
Phone: +7 936 222-22-71
